Frequently Asked Questions
Does Dragonfly Senior Navigation Services Offer CEUs?
Yes, currently, we offer two CEU presentations these include:
1. The Virtual Dementia Tour provides CEUs for nurses, social workers, dieticians, and activity professionals.
2. The Dementia Connection: Discharge Planning Guide Emphasizing Effective Communication for Those With a Dementia Diagnosis, which provides CEUs for OTs, PTs, RNs, LCPC, LNHA, and social workers
3. Some modules can be made into credible CEU presentations. For more information, please get in touch with Dragonfly Senior Navigation Services to discuss pricing and the process.
3. A dementia presentation was created for the hour-long annual requirement for hospital clinical staff.
Will Insurance Cover the Services Provided by Dragonfly Senior Navigation?
No. Insurance does not cover consultation fees. It’s important to remember that consultation is not considered a clinical counseling service.
Is this a Geriatric Case Management Service?
No. Although the owner of Dragonfly Senior Navigation does have 25 years of case management experience, the mission of our small business is not intended to provide geriatric case management services.
However, if you are looking for geriatric case management services in the Chicagoland area, we would be happy to refer you to organizations with which we have professional working relationships.
Are Dragonfly Services Available 24-7 for Questions About Dementia Care?
No. There are dementia care services that offer 24-7 call services, but this very business is not capable of operating at that bandwidth.
Dragonfly Senior Navigation Services' business hours are typically Monday through Friday and from 8:00 AM to 5:00 PM. Exceptions are made for individual consultations and support groups as needed. If you have an emergency or immediate need, please call 911 and ask for immediate help.
What Can I Expect From a Consultation Visit with LaVon Lenaway?
The first part of our meeting will be dedicated to listening and assessing your current situation. Every individual and cast of characters is very different, so it’s helpful to know who, what, when, where, and why of your story when creating a personalized plan that caters to your specific needs. Where you are in the dementia journey, and financial factors often play a significant role in these conversations, so while specific private information may not be needed initially, some questions may need to be considered/asked to help guide us to appropriate services and resources available for the memory impaired person.
These conversations can be very difficult, perhaps even traumatic, for the person with the diagnosis, and it is suggested that the person with the diagnosis not be present during the visit. Meetings can occur in public places like libraries, coffee shops, or restaurants.
Why Would I Pay a Consultation Fee When Similar Service Offerings Are Free?
It’s important to remember that there is no such thing as free. Dragonfly Senior Navigation Services' consulting fee is simply for the time and expertise of LeVon Lenaway, MA., who is not beholden to any other organization or business and provides these services for people of all socioeconomic situations.
LaVon’s professional career includes experience in state-funded low-income benefits and HUD Senior Housing, as well as private-pay luxury memory care communities. Unlike many claimed free services in the area, LaVon does not receive incentives or reimbursement for referrals, recommendations, or successful transitions to care.
“Many people do not realize that free services are often linked with specific businesses or organizations that incentivize referrals and reward transitions or successful transactions to particular communities. I am free of these persuasions, and my only incentive is to help you navigate the best possible plan for your situation. I want you and me to sleep well at night, knowing we did our best work.” -LaVon Lenaway, MA
What else makes you different from other senior care consultants?
I have sat on both sides of the table when it comes to dementia care. I have advocated for my aging and medically challenging parents, including a mother with vascular dementia. In addition, I have worked in various professional positions serving those with memory impairments, most notably two top-shelf world-class memory care communities, Silverado Memory Care and Belmont Village Senior Living. This particular experience helps me empathize with the role of the caregiver as well as give insight into the “inside baseball” of a memory care community or organization. I believe it may be helpful at times to further understand how and why things are done, or in some cases not done, in memory care communities.
In addition, I have personal experience working directly with those with dementia and their family caregivers, so I am well-versed in direct care and specific skills like communication techniques, redirection, creative thinking, safety measures, the importance of self-care, and all the diverse aspects of caring for someone with memory loss.
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